FAQ's

This page is designed to answer some questions you may have regarding the Big Deals Store.

• What is TH Media Big Deals?

Simply put, the Big Deals Online store is a way for you to save money on items or services you buy retail all the time. But you won't pay retail with The Big Deals site. We offer goods and services from local businesses at a deep discount to you, typically 20-40%. All you have to do is buy a merchandise or service certificate through the Big Deals site and save, save, save!

• How do I make a purchase?  

Locate the item(s) that you would like to buy and place them in the shopping cart. When you are finished shopping click on the checkout button located on the shopping cart page. If you have made purchases before, now would be the time to sign in. Otherwise, enter in your personal information and continue.  If you have any questions about ordering, call 563-588-5612 Mon-Fri, 8am-4pm

• Is it Safe? 

We use a secure server and encryption software to keep your credit card information secure. We will not give or sell your personal information to third parties. No selling lists. No spam. We may from time to time send you information about the Big Deals store specials or alert you to special offers. But if you don't want these updates, simply let us know and we'll take you off our email list.

• My password does not work. What now? 

If your email address is on file you can have your password emailed to you by using the password assistance tool.

• What Happens After I Make a Purchase? 

We typically mail all orders via USPS within 3 -7 business days following your online transaction. This process may take longer during high-volume order periods. Thank you for your patience. If you do not receive your order within 2-3 weeks, please contact us.  Orders are also available for pickup within 2-3 business days at 801 Bluff Street, 8am - 4pm, Monday-Friday. 

• What is your return policy? 

Due to the discounted prices of our offerings we do not allow items to be returned. All sales are final so be certain of your purchase before you buy.

• Do the Certificates Expire? 

There are no expiration dates on our Big Deals certificates unless otherwise noted, but we do ask they be used within one year of purchase.

• Can I print items from my computer? 

No, all purchases will be mailed or available for pickup within specified times above unless the particular item is eligible for digital redemption/mobile certificates.

PLEASE NOTE: Once order has been processed, TH Media is not responsible for delays in mailing or delivery from factors outside its control, including but not limited to interruptions to USPS networks, severe weather conditions, etc.

To avoid order processing issues, please make sure to review that the correct item, price and address information appears on the final order review screen. TH Media is not responsible for late emails due to electronic malfunction or traffic congestion on the Internet or at https://dubuque.bigdealsmedia.net/ Please review all orders carefully prior to submitting.